Privacy Policy
This Privacy Policy applies to www.wearecapto.com owned and operated by Capto Limited and its affiliates.
Effective Date: April 27, 2021
Capto Limited (“Capto”, alternatively “we”, “us” and “our”) are committed to respecting and protecting your personal information. This online Privacy Policy is provided to advise you of the personal information Capto may gather and how this information is held, used and managed. This Privacy Policy applies to the www.wearecapto.com website (the “Site”), the Capto Community and collectively, the “Services”. As this online Privacy Policy forms part of the terms of use of the Services, www.wearecapto.com website (“Site”) we encourage you to periodically check for updates.
GDPR International Data Transfer Compliance
The EU General Data Protection Regulation (GDPR) came into effect on May 25, 2018. This regulation sets a new standard for how organizations collect, use, and protect EU citizens’ personal information. The GDPR does not require personal information of EU citizens to be stored in the EU. The GDPR does require transfers of EU citizens’ personal information outside of the EU to comply with certain international data transfer standards. Capto complies with the EU Policy Framework.
Capto intends to require our third-party providers to either subscribe to be subject to the EU Privacy Directive or another adequacy finding or enter into a written agreement that requires them to provide at least the same level of privacy protection as is required by the EU Privacy Directive, including the so-called “Model Clauses”.
Capto does not solicit, does not require and you should not disclose to Capto any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) via our website.
We will only process your personal data in accordance with applicable data protection and privacy laws.
If you have questions or comments regarding our compliance with GDPR, please contact us at GDPR@wearecapto.com.
We Self-Certify Compliance With:
Capto is responsible under the Principles for the processing of Personal Data it receives under the Privacy Policy and subsequently transfers to third parties acting as agents on our behalf. Capto remains liable if such agent processes Personal Data from the European Economic Area and/or Switzerland in a manner inconsistent with the Principles (unless Capto can prove that we are not responsible for the event giving rise to the damage).
With respect to personal data received or transferred pursuant to the Privacy Policy, Capto is subject to the regulatory enforcement powers of the European Union Commission. In certain situations, Capto may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact GDPR@wearecapto.com. Under certain conditions, more fully described in the Term of Use, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Information Obtained by Capto
Personal information you provide:
We store the personal information you enter on the Capto website or give to Capto in other ways. We currently obtain personal information through:
- registration to use our products and services;
- event tracker scanning;
- registration for events and webinars;
- sign-up to our newsletters and event alerts;
- and participation in discussion forums.
Personal information currently solicited: We collect first and last name, sign-in name, password, position, company name, contact phone number, country and email address.
Uses made of collected personal information: Capto collects and logs this information in order to:
- identify you when you sign-into your Capto events;
- send you information you have requested, such as our newsletters and alerts;
- carry out statistical analysis of the Capto website and the people visiting, in order to improve the website and our services;
- and contact you directly, or via one of our distribution partners, following the supply of personal information.
If you wish to stop all Capto correspondence please contact GDPR@wearecapto.com
Device Information: When you download and use our Services, Capto automatically collects information on the type of device you use and your operating system version.
Geo-Location
On devices that enable location-based services, we may receive location information (determined by GPS or other signals), if you consent. We may use this information to provide personalized location-based services and content. You can restrict our access to your device’s location by adjusting the location-based service preferences on your device.
Automatic Collection – Cookies and Other Tracking Technologies
In common with most other websites, Capto and its affiliates, analytics partners, marketing partners, or service providers use cookies and similar technologies to analyze trends and to manage your session on the Capto website.
Tracking technologies are used to make your visits easier in several ways: necessary session management; performance enhancement; and functionality. Cookies and other similar technologies help manage your session so that you can move easily from one page to another, so that your page requests are loaded in a smooth, consistent, and secure manner, and to track user traffic patterns using statistics from users’ visits to the Capto website. These technologies also make your next visit easier by authenticating sign-ins to the parts of the site that are for registered users, to enable you to submit forms or other information through the website, to initiate downloads of content, and otherwise store any preferences or selections you set through the website. Finally, these technologies make the site more useful. This remembered information helps us understand how people use the website and gives us explicit information about the technologies that we use and your choices when it comes to these technologies. As true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically-collected data to any other information we collect about you.
Unless you have adjusted your browser settings so that it will refuse browser cookies, our system will issue browser cookies as soon as you visit one of our Services, and, once you have browser cookies enabled and visited one of our Services, we store a browser cookie on your computer or device to remember this for the next time you visit our Services. This Cookie will expire. However, if you wish to withdraw your consent before then, you may do so at any time, but will need to delete your browser cookies using your internet browser settings.
If you do not want to accept browser cookies, most browsers provide a simple procedure that allows you to configure your browser settings so that your browser automatically declines browser cookies, or gives you the choice of declining or accepting the transfer to your computer of a particular browser cookie from a particular Service. You can find instructions for disabling cookies on most browser types on AboutCookies.org’s “How to delete Cookies” page at www.aboutcookies.org and at www.youronlinechoices.eu.
However, the use of Cookies may be necessary to provide certain features, and choosing to reject browser cookies may reduce the functionality of the Capto site or services. If you disable essential Cookies, functions that will likewise be disabled include, among other things: the ability to log in, the ability to download materials and products, the ability to use single sign on to access the partner portals. If you disable non-essential Cookies, the site and services should still operate overall, but certain content-based aspects of the services may not work properly. In addition, turning off your browser’s cookies will prevent cookies from measuring the relevance and effectiveness of our services, e-mails, and advertising.
You can opt out of receiving Google Analytics cookies by following the instructions to change Ad Settings under the Google Analytics cookies subsection on the Safeguarding Your Data page located at http://www.google.com/analytics/learn/privacy.html.
Our site contains links to other websites, including those of our partners, whose information practices may be different from ours. Visitors should consult those other third party websites’ privacy notices, since those websites are not covered by this Privacy Policy and may follow different procedures. From time to time, we also partner with third parties who may place cookies on your browser when you visit our website, may send their own cookies to your cookie file, and may use those cookies to provide targeted advertising based on your interests and previous browsing history. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
We use Local Shared Objects such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
The information above has been provided to give clear and comprehensive information about Capto’s use of cookies and similar technologies. If you choose to use the Services without blocking or disabling cookies or opting out of these technologies, you will indicate your consent to our use (in accordance with this Privacy Policy) of any personal information that we collect using these technologies. If you do not consent to the use of these technologies, please be sure to block or disable them using your browser settings, the opt-out links above, or the settings on your mobile device.
Mobile Analytics
Capto uses mobile analytics software to allow us to better understand the functionality of our Mobile site on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and from where the application was downloaded. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
Information Collected Through Capto Platform & Services
Capto collects information under the direction of its Users and has no direct relationship with the individuals whose personal information it processes. Capto works with its Users to help them provide notice to their customers concerning the purpose for which personal information is collected. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Capto’s Service Leader. If the User requests Capto to remove the data, we will respond to their request within 30 days. If you are a customer of one of our Services and would no longer like to be contacted by us, please contact alexis@wearecapto.com directly.
Capto may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Users. Capto will retain personal data we process on behalf of our User for as long as needed to provide services to our Client. Capto will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Capto Customer Experience
Capto delivers to our customers a world-class process automation experience. We include in the development process for our products and services customer feedback received from usability tests, surveys, the collection of workflow statistics and user interviews. The Capto Customer Experience is to give customers the opportunity to contribute to the continued evolution of Capto.
The service will collect certain telemetry and workflow statistics to help us better understand how customers utilize Capto and where we might focus future product improvement initiatives.
The service will run in Capto products to collect certain telemetry and workflow statistics on a monthly basis. This data is then kept securely within Capto organization through HTTPS encrypted communications. The data will be collected and processed without interrupting your use of the Capto process automation.
The data collected will include:
- Capto product versions installed
- How often workflow actions are used
- How often form controls are used
- How often a form setting is used
- Number of unique workflow initiators and approvers (Individuals are not identifiable)
- What profile is used; and
- What settings are used
This data will assist Capto in identifying the platform capabilities customers use most often.
The service will not collect personally identifiable information, SharePoint data (including documents, list items, calendar events, or search history), configuration data (such as connection details, data entered in configuration fields, or default values) or any data entered in forms by users.
All data is sent using HTTPS to ensure data is securely transferred. Data will only be accessible by authorized individuals and will not be shared with third-parties.
Information Sharing
We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We do not and will never sell your personal information to third parties. We may disclose aggregate statistics about visitors to the Site in order to describe our services to prospective partners, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personal information.
We may also disclose your personal information:
- as required by law, such as to comply with a subpoena, or similar legal process
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, - to any other third party with your prior consent to do so.
- if Capto is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
- to any other third party with your prior consent to do so.
We use service providers, including a customer relationship management software provider, marketing automation provider, social community software provider, gamification service provider, and website analytics provider, to provide certain services in support of the Site. These service providers may need to have access to your information in order to provide their services.
Certain services identified on this site are offered by business partners. If you wish to take up those services you will need to share your information with them in order to receive these services. These companies are authorized to use your personal information only as necessary to provide these services to us.
Social Media Features
Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
Sponsorship
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Capto stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at GDPR@wearecapto.com to request that we remove this information from our database.
Choice/Opt-Out
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at GDPR@wearecapto.com.
Testimonials
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.
Access to Personally Identifiable Information
Upon request, Capto will provide you with information about whether we hold any of your personal information. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service. If your personal information changes, or if you no longer desire our service, you may update, amend, ask to have it removed from a public forum or testimonial on our site or deactivate it by emailing our Customer Support at contact@wearecapto.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within a reasonable time.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at GDPR@wearecapto.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Links to Other Sites
You may access third party websites and services through this website. If you submit personal information to any of those sites, your information is governed by their privacy policies. These websites are not subject to Capto’s Privacy Policy. You should review the Privacy Policy of each individual website you access via hyperlinks from this web site, and assess whether the policy of each website is satisfactory to you before you use that website.
Data Storage and International Transfers
Information that you submit via the Site is held on servers in US but can be upon request. This information may be transferred to other countries, for example to any of our Capto offices or where one of our service providers or partners is located in another country. If we transfer your information in this way, we will take steps to ensure that your privacy rights continue to be protected.
Security
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at GDPR@wearecapto.com.
Updating This Privacy Policy
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Resolving Privacy Issues
Should you have any concerns regarding the Capto Privacy Policy or you wish to access or update your information or raise any issues with Capto, please contact us or by mail at the addresses below, and we will do our best to resolve your issues.
Europe
Capto Limited
bul. Alexander Stamboliyski 100, Office 1
Sofia, Bulgaria.
Email: contact@wearecapto.com
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