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eFlow Processing and Shift4: Pioneering Fraud Automation

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In the accelerating landscape of finance and payment technologies, automation emerges as a transformative force.

 

Leading this charge is eFlow Processing, renowned for its customer care and advanced technology in enhancing financial operations. Their latest project, a robot designed in partnership with Capto to manage daily fraud and chargeback information from their partner Finaro, marks a significant stride in financial automation. Finaro, acclaimed in the finance sector and recently acquired by payment processing giant Shift4, is at the heart of this initiative.

 

This cutting-edge fraud robot is a testament to the power of automation in business optimisation. This article explores the impact of this automation tool, shedding light on its capabilities, advantages, and the wider implications for the finance industry.

The problem

Confronted with vast financial data, the business had a roadblock … it was impossible to handle 800,000 values a day and filter through 6 categories of reports entirely manually on a daily basis. Performing this process means delivering live fraud & chargeback information to clients which is key to ensure the correct process of merchant payments. Operating those tasks manually meant also a higher risk of errors, delays in payment analysis & a real strain to the company resources in managing these critical operations effectively.

The Solution

Enter Capto’s solution:

 

A custom-designed robot that automates the process while leveraging Capto’s experience in the payment industry. The robot securely manages the data flow and reports the data coming from Shift4 in minutes, enabling near-to-live analysis of all merchant transactions.

 

The process is simple:

 

The robot autonomously starts every morning, connecting to Finaro’s online platform and gathering all reports published on the previous day. Once all the reports are collected, the robot categorizes the different types of transactions and sorts them per merchant before importing them into one single database.

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In-Depth Look at Capto's Automation

Step 1: Initialization and Secure Connection

Activity: The Daily Finaro Robot starts automatically on each business day at a pre-set time.

Process Detail: It establishes a secure connection to Finaro’s web-based platform using advanced encryption protocols to ensure data privacy and security.

 

Step 2: Data Retrieval

Activity: The robot identifies and retrieves the latest financial transaction reports generated for the previous day.

Process Detail: It focuses on comprehensive transaction data, including but not limited to sales transactions, refunds, chargebacks, and fraud alerts. These reports are critical for financial reconciliation and all fraud management processes.

 

Step 3: Sorting and Categorization

Activity: Upon retrieval, the robot sorts the reports based on predefined categories such as merchant ID, transaction type (e.g., sale, refund, chargeback), and fraud status.

Process Detail: This step is vital for organizing the data in a manner that simplifies analysis and reporting. The categorization is customized to meet the specific needs of eFlow Processing and its financial operations, ensuring that all relevant data points are efficiently segmented.

 

Step 4: Data Cleansing and Preprocessing

Activity: Before further processing, the robot cleanses the data to remove duplicates and corrects any discrepancies.

Process Detail: This includes validating transaction details, standardizing data formats, and reconciling transaction amounts. This step is crucial for maintaining data integrity and reporting accuracy.

 

Step 5: Data Integration and Database Update

Activity: The robot then integrates the sorted, categorized, and cleansed data into a central database.

Process Detail: It uses sophisticated algorithms to ensure that each piece of data is accurately matched and integrated with existing records. This database serves as the foundation for all subsequent financial analysis and reporting, enabling real-time access to up-to-date financial information.

 

Step 6: Distribution and Notification

Activity: Finally, the robot sends the integrated data to designated stakeholders within eFlow Processing and, if applicable, to external partners.

Process Detail: These notifications include but are not limited to daily activities, status and error handling (if any). The notifications are tailored to the specific requirements of eFlow Processing, providing insights into financial performance, operational risks, and areas for improvement.

 

Why bother automating your Fraud Management Process?

Time Savings

Reports are prepared in mere seconds, dramatically reducing the manual work required.

Error Reduction

Automation minimizes human error, ensuring accuracy in data entry completion.

Enhanced Efficiency

Secure, automated operations streamline the entire process.

Ready to automate your Fraud Management & Reporting

Reach out to us today to discuss how we can meet your specific needs with a tailored solution and usher in a new era for finance and payment processing 🙂

DM us on LinkedIn

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Urbanism Certificate: Capto’s Revolution in Public Administration

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En Francais?

In the realm of public administration, the automation of urbanism certificates process stands as a beacon of progress. Capto, dedicated to pioneering innovative solutions, transformed the cumbersome process of urbanism certification in Listrac-Médoc, France. 

 

This advancement is not just a technological leap; it represents a new era of efficiency and precision in local government operations – a leap forward in administrative efficiency 🚀.

The problem

“Every time a change happens in the city, from a house extension to a new district, the urbanism team of the city hall manually processes a high volume of very specific information in order t to prepare the required urbanism certificate – a repetitive task leading to delays, errors and a lot of boring work. Each month this process requires a significant amount of work, burdening staff and causing frustration among the teams of Listrac-Médoc city hall.”

The Solution

Enter Capto’s solution: 

 

A custom-designed robot (RPA), called the Urbanism Robot. This advanced technology leverages our expertise in web-based interactions, automating the preparation of urbanism certificates at an accessible cost for local administration. 

 

The process is simple: 

 

The city hall staff provides the robot with the request number, and the robot autonomously completes and stores the certificate, revolutionizing administrative efficiency.

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In-Depth Look at Capto's Automation

1. User provides request number & relevant files

To start the automated process, the user provides the robot with the request tracker file that contains all information about the urbanism requests and provides the request number that a certificate needs to be prepared for. 

 

2. Robot extracts all required information

The robot picks up all required information from the file and checks whether any necessary information is missing. This is pre-configured in the robot’s logic so it knows exactly what details to extract every time it runs. 

 

3. Robot connects to the public administration website

After the data is extracted, the robot connects to the urbanism repository platform. This platform tracks all the urbanism information of the public administration, i.e. contains all historic data about every plot on the territory, and has all the information required for the preparation of urbanism certificates.

 

4. Robot explores website and extracts data

To complete the certificate, the robot navigates through the platform. It explores all available categories in order to capture all information required for the certificate preparation (i.e. is the plot part of a protected area? Is it part of the city center? Is it part of a natural zone?).

 

When required, the robot even goes into the archives of the last ten years, extracts any relevant information, and adds it to the certificate. The level of detailed information the robot is able to handle was the reason why, at first, the urbanism team could not believe it was possible to completely automate the process. 

 

5. Robot prepares the certificate

Once the robot has collected all the information required to prepare the certificate in full, it copies an empty certificate template and one by one, it completes all lines within the form. It modifies as needed, answers all questions, and checks that all data has been added in order to prepare the certificate in full.

 

It takes the robot 15 seconds to open and complete one certificate in full.

 

6. Robot saves the certificate for review

Job is done so the robot saves the newly prepared certificate to a shared location of the urbanism team for anyone available to review it and share it with the relevant administrations and notaries.

 

Why bother automate your Urbanism Certificate process?

Time Savings

Certificates are prepared in mere seconds, dramatically reducing administrative workload.

Error Reduction

Automation minimizes human error, ensuring accuracy in data entry and certificate completion.

Enhanced Efficiency

Secure, automated operations streamline the entire process.

“Today we would not be able to work without the robot which allows us to respond to those administered more quickly but above all without any error.”

Ready to automate your Urbanism Certificate Process

Reach out to us today to discuss how we can tailor our solutions to meet your specific needs and usher in a new era of administrative efficiency 🙂

DM us on LinkedIn
In english?
france

Automatisation du Certificat d'Urbanisme : La Révolution de Capto dans l'Administration Municipale

Dans le domaine de l’administration publique, l’automatisation du processus de délivrance des certificats d’urbanisme se présente comme un progrès significatif. Capto, engagé dans le développement de solutions innovantes, a transformé le processus laborieux de certification d’urbanisme à Listrac-Médoc, en France. 

Ce progrès représente non seulement un bond technologique, mais aussi l’avènement d’une nouvelle ère d’efficacité et de précision dans les opérations municipales.


– une avancée dans l’efficacité administrative 🚀.

Le Problème

“À chaque changement dans la ville, que ce soit une extension de maison ou la création d’un nouveau quartier, l’équipe d’urbanisme de la mairie traite manuellement un volume important d’informations très spécifiques pour préparer le certificat d’urbanisme nécessaire – une tâche répétitive entraînant des retards, des erreurs et beaucoup de travail ennuyeux. Chaque mois, ce processus exige un effort considérable, alourdissant le personnel et causant des frustrations parmi les équipes de la mairie de Listrac-Médoc.”

La Solution

Voici la solution de Capto : 

 

Un robot personnalisé (RPA), nommé le Robot d’Urbanisme. Cette technologie avancée utilise notre expertise dans les interactions web pour automatiser la préparation des certificats d’urbanisme à un coût accessible pour l’administration locale. 

 

Le processus est simple : 

 

Le personnel de la mairie fournit le numéro de la demande au robot, qui complète et stocke automatiquement le certificat, révolutionnant ainsi l’efficacité administrative.

 

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Regard Approfondi sur le robot Capto

1. L'utilisateur fournit le numéro de demande et les fichiers pertinents

Pour démarrer le processus automatisé, l’utilisateur fournit au robot le fichier de suivi des demandes d’urbanisme contenant toutes les informations sur les demandes d’urbanisme et le numéro de la demande pour laquelle un certificat doit être préparé.

 

 

2. Le robot extrait toutes les informations requises

Le robot récupère toutes les informations nécessaires du fichier et vérifie s’il manque des informations nécessaires. Ceci est préconfiguré dans la logique du robot, afin qu’il sache exactement quels détails extraire à chaque exécution. 

 

3. Le robot se connecte au site web de l'administration publique

Une fois les données extraites, le robot se connecte à la plateforme de répertoire d’urbanisme. Cette plateforme suit toutes les informations d’urbanisme de l’administration publique, contenant toutes les données historiques sur chaque parcelle du territoire, et a toutes les informations requises pour la préparation des certificats d’urbanisme.

 

4. Le robot explore le site web et extrait les données

Pour compléter le certificat, le robot navigue sur la plateforme. Il explore toutes les catégories disponibles afin de capturer toutes les informations nécessaires à la préparation du certificat (par exemple, la parcelle fait-elle partie d’une zone protégée ? Fait-elle partie du centre-ville ? Est-elle dans une zone naturelle ?).

 

Si nécessaire, le robot va même dans les archives des dix dernières années, extrait toutes les informations pertinentes et les ajoute au certificat. Le niveau de détail que le robot peut gérer était la raison pour laquelle, au début, l’équipe d’urbanisme ne pouvait pas croire qu’il était possible d’automatiser entièrement le processus. 

 

5. Le robot prépare le certificat

Une fois que le robot a collecté toutes les informations nécessaires pour préparer le certificat, il copie un modèle vierge de certificat et complète, un par un, toutes les lignes du formulaire. Il apporte les modifications nécessaires, répond à toutes les questions et vérifie que toutes les données ont été ajoutées pour préparer complètement le certificat.

 

Il faut 15 secondes au robot pour ouvrir et compléter un certificat en entier.

 

6. Le robot enregistre le certificat pour révision

Une fois le travail terminé, le robot enregistre le certificat nouvellement préparé dans un emplacement partagé de l’équipe d’urbanisme pour que quiconque disponible puisse le réviser et le partager avec les administrations et notaires concernés.

 

Pourquoi automatiser votre processus de Certificat d'Urbanisme ?

Gain de Temps

Les certificats sont préparés en quelques secondes seulement, réduisant considérablement la charge de travail administrative.

Réduction des Erreurs

L'automatisation minimise les erreurs humaines, garantissant la précision de la saisie des données et de la complétion du certificat.

Efficacité Accrue

Des opérations sécurisées et automatisées simplifient l'ensemble du processus.

“Aujourd’hui, nous ne nous passerions

plus du robot qui nous permets de répondre aux administrés plus rapidement mais surtout sans aucune erreur.”

Prêt à automatiser votre processus de Certificat d'Urbanisme ?

Contactez-nous dès aujourd'hui pour discuter de la manière dont nous pouvons adapter nos solutions à vos besoins spécifiques et inaugurer une nouvelle ère d'efficacité administrative 🙂

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