Financial Services

eFlow Processing and a Top Tier Bank: Pioneering Fraud Automation

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In the accelerating landscape of finance and payment technologies, automation emerges as a transformative force.

 

Leading this charge is eFlow Processing, renowned for its customer care and advanced technology in enhancing financial operations. Their latest project, a robot designed in partnership with Capto to manage daily fraud and chargeback information from their partnered bank, marks a significant stride in financial automation. A top tier acquiring bank, acclaimed in the finance sector and recently acquired by a payment processing giant, is at the heart of this initiative.

 

This cutting-edge fraud robot is a testament to the power of automation in business optimisation. This article explores the impact of this automation tool, shedding light on its capabilities, advantages, and the wider implications for the finance industry.

The problem

Confronted with vast financial data, the business had a roadblock … it was impossible to handle 800,000 values a day and filter through 6 categories of reports entirely manually on a daily basis. Performing this process means delivering live fraud & chargeback information to clients which is key to ensure the correct process of merchant payments. Operating those tasks manually meant also a higher risk of errors, delays in payment analysis & a real strain to the company resources in managing these critical operations effectively.

The Solution

Enter Capto’s solution:

 

A custom-designed robot that automates the process while leveraging Capto’s experience in the payment industry. The robot securely manages the data flow and reports the data coming from the payment processing partner in minutes, enabling near-to-live analysis of all merchant transactions.

 

The process is simple:

 

The robot autonomously starts every morning, connecting to the bank’s online platform and gathering all reports published on the previous day. Once all the reports are collected, the robot categorizes the different types of transactions and sorts them per merchant before importing them into one single database.

BEFORE

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AFTER

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In-Depth Look at Capto's Automation

Step 1: Initialization and Secure Connection

Activity: The Daily “Bank” Robot starts automatically on each business day at a pre-set time.

Process Detail: It establishes a secure connection to the bank’s web-based platform using advanced encryption protocols to ensure data privacy and security.

 

Step 2: Data Retrieval

Activity: The robot identifies and retrieves the latest financial transaction reports generated for the previous day.

Process Detail: It focuses on comprehensive transaction data, including but not limited to sales transactions, refunds, chargebacks, and fraud alerts. These reports are critical for financial reconciliation and all fraud management processes.

 

Step 3: Sorting and Categorization

Activity: Upon retrieval, the robot sorts the reports based on predefined categories such as merchant ID, transaction type (e.g., sale, refund, chargeback), and fraud status.

Process Detail: This step is vital for organizing the data in a manner that simplifies analysis and reporting. The categorization is customized to meet the specific needs of eFlow Processing and its financial operations, ensuring that all relevant data points are efficiently segmented.

 

Step 4: Data Cleansing and Preprocessing

Activity: Before further processing, the robot cleanses the data to remove duplicates and corrects any discrepancies.

Process Detail: This includes validating transaction details, standardizing data formats, and reconciling transaction amounts. This step is crucial for maintaining data integrity and reporting accuracy.

 

Step 5: Data Integration and Database Update

Activity: The robot then integrates the sorted, categorized, and cleansed data into a central database.

Process Detail: It uses sophisticated algorithms to ensure that each piece of data is accurately matched and integrated with existing records. This database serves as the foundation for all subsequent financial analysis and reporting, enabling real-time access to up-to-date financial information.

 

Step 6: Distribution and Notification

Activity: Finally, the robot sends the integrated data to designated stakeholders within eFlow Processing and, if applicable, to external partners.

Process Detail: These notifications include but are not limited to daily activities, status and error handling (if any). The notifications are tailored to the specific requirements of eFlow Processing, providing insights into financial performance, operational risks, and areas for improvement.

 

Why bother automating your Fraud Management Process?

Time Savings

Reports are prepared in mere seconds, dramatically reducing the manual work required.

Error Reduction

Automation minimizes human error, ensuring accuracy in data entry completion.

Enhanced Efficiency

Secure, automated operations streamline the entire process.

Ready to automate your Fraud Management & Reporting

Reach out to us today to discuss how we can meet your specific needs with a tailored solution and usher in a new era for finance and payment processing 🙂

DM us on LinkedIn

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Fraud & Chargeback reporting automation

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Fraud & chargeback reporting is a very common use case for automation that we work on almost every week. From navigating to internal and external systems, copying and pasting data from Excel and Google sheets, to preparing the reports and emailing them internally or to 3rd party stakeholders, this is a great example of the power and importance of automation for risk, data quality, and time-efficiency management.  

 

That’s why we were hired to automate this process! 

The problem

“Every day we have to go onto the Visa platform to extract the case activity for each of our clients and email them the report. This is a very time-consuming and highly manual task that easily saves us hours each day. We needed to automate this to direct the time toward more valuable tasks.”

The Solution

A robot that navigates to the relevant Visa platform, filters for the correct date, and takes from a Google sheet all client names which it searches for in the Visa platform to extract the daily case activity for each client. It then renames the downloaded reports and emails them to each client (with a pre-configured message).

How it works? ... in 4 Simple Steps

1. Robot navigates to the Visa platform

When the robot starts, it navigates to the Visa platform and inserts the log-in details to gain access.

 

2. Robot applies the correct filters

In order to extract the correct case activity from the platform, the robot adjusts the platform fields for Start and End Date.

 

3. Robot copies Client Names from Google Sheet

In order to search for the case activity data for each client at a time, the robot navigates to a Google Sheet table containing all client names, copies and pastes a client name into the Visa platform, and clicks on a “Search” button within the platform to generate the data. 

 

It performs the same action for all client names within the Google Sheet.

4. Robot generates the report, renames it and emails to each client

Once the report is generated, the robot renames the file using a pre-configured logic, navigates again to the Google sheet to find the email address for each client, and sends the unique report to each client.

 

The robot completes this in 2 minutes per client, saving valuable time for the team and ensuring the process runs even on days off. Pretty great, no?!

Save time

A robot extracts all case activity data for each client, renames the downloaded report, and emails it to each client in seconds. With complete consistency!

Reduce error

Focusing on a manual task for hours is tiring and boring so the scope for error is huge. A robot doesn't get tired and works with 100% accuracy.

Improve service

With increased efficiency, reduced errors, and more engaged staff, the quality of data and service improves, and with that the loyalty of clients too.

Ready to automate your fraud &chargeback reporting?

Let's talk about your fraud & chargeback reporting and see how we can automate it best 🙂

Talk to us

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Financial Statement Appendices prepared automatically

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Whether you work for a company that prepares its financial statements in-house, or you’re a lawyer or accountant doing this for clients, or you’re an auditor who audits manually prepared accounts, you will be painfully familiar with the burden it is to prepare the financial statements and their appendices manually. 

 

That’s why we were hired to automate this process! 

The problem

“Every year we prepare the financial statements for hundreds of client portfolio companies. This means hundreds of appendices that we prepare manually by going back and forth between our Excel worksheets, the trial balances, and other supporting documents, to make sure we capture all information correctly into the appendices. Unsurprisingly, this is taking us weeks to complete and review and the risk of manual error is just so huge that every year we dread this period because it’s always so stressful for the whole team .”

The Solution

A robot asks for the entity’s prior year appendices, current year trial, and all other supporting documents. Using a pre-configured Excel template, it completes all tabs within the template by populating each field with the correct amount, entity name(s), or date. This is performed using a pre-configured mapping which determines which FS line corresponds to which TB codes. It also performs all necessary calculations. 

How it works? ... in 4 Simple Steps

1. Robot asks you to provide all required files

To start the process all you need to do is provide the robot with the files that contain all the information that is needed to complete the appendices. This includes prior year appendices, current year trial balance, interest of ISL, and others.

 

2. Robot extracts all required information

The robot picks up all the required information from the different documents. This is pre-configured in the robot’s logic so it knows exactly what details to extract every time it runs. 

 

3. Robot completes the template & updates all dates

After the data is extracted, the robot populates the template. This includes all amounts corresponding to the various financial statement lines in order to complete all appendices. 

 

It also updates all dates within the template, updates for FX rates where necessary, and completes all entity name(s), including relevant subsidiary names (using prior year appendix information).

 

4. Robot generates the completed Appendix file

To complete the process, the robot pushes a Dialog window where you click to see the newly prepared Appendix file for entity XXX. All you have to do is sense check. 

 

The robot completes this in 1 minute per entity. It now saves our client 1 full month of work since they had hundreds of entities to prepare financial statement appendices for. Pretty great, no?!

 

Why bother automate your Financial Statement Appendices?

Save time

A robot is able to prepare an entity's appendices in 60 seconds and provide you with a summary of any information it couldn't find, meaning all you have to do is investigate the exceptions (if any).

Reduce error

Focusing on a manual task for hours is tiring and boring so the scope for error is huge. A robot doesn't get tired and works with 100% accuracy to prepare all appendices in a few seconds or minutes.

Smarter Operations

The robot works in the background so you can easily continue doing other value-adding work whilst the robot does the rest. That way you do the valuable job whilst the robot handles the admin.

Ready to automate your Financial Statement Appendices

Let's talk about the preparation of your appendices and see how we can automate them best 🙂

Talk to us

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Data enrichment on auto-mode

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Whatever business you are in, it’s inevitable that you have some form of data exchange with third-party companies. This can often result in manual processes taking place to make sure the data shared by or to third parties is complete and enriched with unique IDs, names, or other details. This manual data enrichment is often time-consuming, prone to error, and highly monotonous for the employees tasked with the job. This is where a robot becomes extremely helpful.  

The problem

“We have reports coming from a key client that we need to enrich to include not only our client unique Product IDs but also our internal unique Product IDs. The reason for this is that our internal system can update with the latest information per the report only based on internal IDs, not client IDs. This process used to be done fully manually by members of our team who had to spend a lot of time and focus going between databases and copying and pasting IDs to enrich the reports.”

The Solution

A robot that takes the XML reports shared by the third party, locates an internal database that contains all Product IDs (both internal and external), enriches the reports with the internal Product IDs that correspond to the external Product IDs, and automatically imports the updated report into your internal system! 

How it works? ... in 5 Simple Steps

1. The XML report is added to a folder within your environment

The robot waits until the report it needs to work on is found within a pre-defined folder within your environment. This could be a simple Google Drive, an internal database that our robot is given access to, or any of your systems. In the instance we have worked on, this was added to an FTP server.

 

2. Robot picks up the file from the folder

The robot will pick up the XML from the folder and perform the following steps:

 

3. Robot picks up an Excel table that contains the list of all Product IDs

In order to identify which internal Product ID corresponds to which third-party Product ID, the robot picks up an Excel table, stored and updated directly in the inernal system, that contains all ID pairs, i.e. what internal ID corresponds to what third-party ID. 

 

4. Robot updates the XML to add all corresponding internal IDs

The robot goes through the third-party Product IDs in the XML file and on each row it adds the internal Product ID that corresponds to the respective third-party Product ID, based on the ID pairs information per the Excel table.

 

5. The robot drops the updated XML into the initial folder

Once an internal ID match is found for each third-party ID, the robot drops the updated file back into the folder. Now the internal system automatically picks the file, processes it based on internal IDs, and updates the records with the latest information contained within the XML file.  

 

Job done!!

Why bother with automated Data Enrichment?

Save time

A robot is able to perform all data enrichment requirements, by navigating to databases, extracting data, copying, and pasting it in seconds. With stellar speed and accuracy!

Strengthen Partnerships

When data flows fast, completely, and correctly, and staff on both sides are not burdened with admin, relationships build and get happier and stronger.

Reduce error

Focusing on a manual task for hours is tiring and boring so the scope for error is huge. A robot doesn't get tired and works with 100% accuracy to enrich all required data round the clock.

Ready to automate your data enrichment?

Let's talk about your data enrichment and see how we can automate it best 🙂

Talk to us

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Generate Documents Automatically

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You probably have company templates to prepare legal documents, approval of accounts, supplier and customer contracts, and various types of onboarding documents. Still, it takes hours to prepare all required documents manually? This robot does it all automatically. 

The problem

“We used to spend over 200 hours a month manually preparing all of our client documents.  We had to find a better way to manage this process because it was clearly inefficient and frustrating for our staff.”

The Solution

A robot that prepares all company documents automatically for you and your team … in seconds, not minutes! 

How it works? ... in 4 Simple Steps

1. Robot asks you what document you need to prepare

The robot prompts you with a question to select from a dropdown of templates which one you want it to find and use. It uses a preconfigured list of company templates to select the correct template for the type of document with want to create. Your answer here determines the next question.

 

2. Select who to prepare the document for

To prepare the document with the correct information, the robot then asks you whose information to use to prepare the document: employee name (if an HR doc), client name (if a client-related doc), supplier name, etc.

 

3. Robot finds the pre-configured database with all required information

To populate the template, the robot navigates to the database where the required information is stored. This could be an internal database, a good old Excel spreadsheet, your CRM, your ERP, your HR system, or in some cases, even a third-party website. 

 

4. Robot prepares the new document & sends it to you. Job done!

Using the information from the relevant database for the selected template, the robot automatically extracts and inserts all data into the correct information holders within the template and completes the document. 

 

Once complete, the robot saves the new draft for your final review. 

 

The robot can also send you the draft directly via email or it can upload it to your CRM, ERP, or HR system. It can even send you a notification to review and approve it. Quite easy & efficient!

 

Why bother automating your documents generation

Save time

It probably takes you 20-30 min to prepare a single document (with all reviews). A robot is able to perform the same task in just 30 seconds

Engage staff

Focusing on a manual task for hours is tiring and boring so your people will happily cheer if you bring in a robot to take over the tedious process.

Increase efficiency

A robot works without rest which means you can finally supercharge the speed of doing business and even reduce the scope for error.

Ready to start generating your docs automatically?

Let's talk about your doc generation process and see how we can automate it best 🙂

Talk to us

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